Cancellation Policy
At The Viral Finds, we understand that sometimes plans change. You can cancel your order with ease under the conditions below.
1. How to Cancel an Order
-
You can request cancellation by emailing us at contact@theviralfinds.com or replying to your order confirmation email.
-
Please include your order number and reason for cancellation.
2. Cancellation Window
-
Before Dispatch: Orders can be canceled at no cost if the request is made before your order is packed and shipped.
-
After Dispatch: Once your order has been dispatched, it cannot be canceled. You may still request a return after delivery (see our Return Policy).
3. Refund for Canceled Orders
-
If your cancellation is approved, a full refund will be processed to your original payment method within 5–7 business days.
-
For prepaid orders, the amount will reflect in your account depending on your bank or card issuer's processing times.
Important Notes
-
Viral Finds reserves the right to cancel orders in case of stock issues, payment failure, suspicious activity, or technical errors.
-
In such cases, you’ll be notified promptly and a full refund will be issued.